import { NextResponse } from 'next/server'
import { db } from '@/lib/db'

export const dynamic = 'force-dynamic'

// PATCH /api/aos/tickets/[id]/escalate
// An agency escalates a ticket to us (the platform admin). After escalation,
// the ticket appears in our admin inbox (scope=admin sees escalated tickets).
export async function PATCH(_req: Request, { params }: { params: Promise<{ id: string }> }) {
  try {
    const { id } = await params
    const ticket = await db.ticket.findUnique({ where: { id } })
    if (!ticket) {
      return NextResponse.json({ error: 'ticket not found' }, { status: 404 })
    }
    if (ticket.escalatedToAdmin) {
      return NextResponse.json({ error: 'already escalated' }, { status: 409 })
    }

    await db.ticket.update({
      where: { id },
      data: {
        escalatedToAdmin: true,
        escalatedAt: new Date(),
        status: 'open', // reopen for admin attention
      },
    })

    await db.auditLog.create({
      data: {
        actor: 'agency:escalate',
        action: 'ticket.escalate',
        entity: 'Ticket',
        entityId: id,
        after: JSON.stringify({ number: ticket.number, escalatedAt: new Date() }),
        hash: 'sha256:' + Math.random().toString(36).slice(2),
      },
    })

    return NextResponse.json({ ok: true, escalatedToAdmin: true })
  } catch (err) {
    const msg = err instanceof Error ? err.message : 'internal server error'
    return NextResponse.json({ error: msg }, { status: 500 })
  }
}