diff --git a/src/app/api/aos/instances/route.ts b/src/app/api/aos/instances/route.ts
index 1557267..0698682 100644
--- a/src/app/api/aos/instances/route.ts
+++ b/src/app/api/aos/instances/route.ts
@@ -321,6 +321,18 @@ export async function POST(req: Request) {
         }).catch(() => {})
       }
 
+      // Dispatch webhook event
+      const { dispatchWebhook } = await import('@/lib/webhook')
+      dispatchWebhook('instance.provisioned', {
+        instanceId: instance.id,
+        subdomain,
+        url: result.url,
+        product,
+        companyId: license.companyId,
+        status: isDemo ? 'demo_active' : 'active',
+        demoExpiresAt: instance.demoExpiresAt,
+      }).catch(() => {})
+
       return NextResponse.json({
         instanceId: instance.id,
         subdomain,
diff --git a/src/app/api/aos/licenses/route.ts b/src/app/api/aos/licenses/route.ts
index 656bec2..0bae19b 100755
--- a/src/app/api/aos/licenses/route.ts
+++ b/src/app/api/aos/licenses/route.ts
@@ -316,6 +316,20 @@ export async function POST(req: Request) {
       }).catch(() => {}) // fire-and-forget, don't block response
     }
 
+    // Dispatch webhook event
+    const { dispatchWebhook } = await import('@/lib/webhook')
+    dispatchWebhook('license.created', {
+      licenseId: license.id,
+      key,
+      product,
+      plan,
+      companyId: license.companyId,
+      companyName: company.name,
+      environment,
+      billingCycle,
+      netPriceCents: pricing.netPriceCents,
+    }).catch(() => {})
+
     return NextResponse.json({ license, pricing: pricing.breakdown }, { status: 201 })
   } catch (err) {
     const msg = err instanceof Error ? err.message : 'internal server error'
diff --git a/src/app/api/aos/tickets/route.ts b/src/app/api/aos/tickets/route.ts
index fa26fe9..336d758 100755
--- a/src/app/api/aos/tickets/route.ts
+++ b/src/app/api/aos/tickets/route.ts
@@ -159,6 +159,28 @@ export async function POST(req: Request) {
       },
     })
 
+    // Send ticket created email
+    const { sendTicketCreatedEmail } = await import('@/lib/email')
+    if (company.email) {
+      sendTicketCreatedEmail({
+        to: company.email,
+        ticketNumber: ticket.number,
+        subject: ticket.subject,
+      }).catch(() => {})
+    }
+
+    // Dispatch webhook event
+    const { dispatchWebhook } = await import('@/lib/webhook')
+    dispatchWebhook('ticket.created', {
+      ticketId: ticket.id,
+      number: ticket.number,
+      subject: ticket.subject,
+      companyId,
+      priority,
+      routedToAgency,
+      agencyId,
+    }).catch(() => {})
+
     return NextResponse.json({ ticket }, { status: 201 })
   } catch (err) {
     const msg = err instanceof Error ? err.message : 'internal server error'
diff --git a/src/middleware.ts b/src/middleware.ts
index 92438f5..4a4346b 100644
--- a/src/middleware.ts
+++ b/src/middleware.ts
@@ -3,6 +3,30 @@ import { NextRequest, NextResponse } from 'next/server'
 // Middleware: protects all routes except public ones.
 // Uses a simple session cookie (HMAC-signed) for auth.
 // Password is set via ADMIN_PASSWORD env var.
+// Also applies global rate limiting to API routes.
+
+// --- Simple in-memory rate limiter (per-IP, per-minute) ---
+const rateLimitStore = new Map<string, { count: number; resetAt: number }>()
+const RATE_LIMIT_MAX = 120 // 120 requests per minute per IP
+const RATE_LIMIT_WINDOW = 60_000 // 1 minute
+
+function checkRateLimit(ip: string): boolean {
+  const now = Date.now()
+  const entry = rateLimitStore.get(ip)
+  if (!entry || entry.resetAt < now) {
+    rateLimitStore.set(ip, { count: 1, resetAt: now + RATE_LIMIT_WINDOW })
+    return true
+  }
+  if (entry.count >= RATE_LIMIT_MAX) return false
+  entry.count++
+  return true
+}
+
+function getClientIp(req: NextRequest): string {
+  return req.headers.get('x-forwarded-for')?.split(',')[0]?.trim()
+    ?? req.headers.get('x-real-ip')
+    ?? 'unknown'
+}
 
 const PUBLIC_PATHS = [
   '/api/health',
@@ -91,6 +115,17 @@ async function verifySession(token: string | undefined): Promise<boolean> {
 export async function middleware(req: NextRequest) {
   const { pathname } = req.nextUrl
 
+  // --- Global rate limiting for API routes ---
+  if (pathname.startsWith('/api/')) {
+    const ip = getClientIp(req)
+    if (!checkRateLimit(ip)) {
+      return NextResponse.json(
+        { error: 'rate_limit_exceeded', message: 'Too many requests. Try again in a minute.' },
+        { status: 429, headers: { 'retry-after': '60' } }
+      )
+    }
+  }
+
   // Allow public paths
   if (isPublic(pathname)) {
     return NextResponse.next()