5b01aa3d-f0b2-4a70-9e57-f4fd90682497

prisma/schema.prisma

@@ -337,3 +337,79 @@ model Expense {
   updatedAt     DateTime @updatedAt
 }
 
+// ---------------------------------------------------------------------------
+// Support Tickets (PRD §6.7 + PerfEx Support Tickets + AI Integration)
+// ---------------------------------------------------------------------------
+
+model Ticket {
+  id           String   @id @default(cuid())
+  number       String   @unique // gapless, e.g. TKT-2026-0001
+  subject      String
+  status       String   @default("open") // open|pending|resolved|closed
+  priority     String   @default("normal") // low|normal|high|urgent
+  categoryId   String   // bug|anfrage|aenderung|konto|rechnung|hosting
+  companyId    String
+  projectId    String?
+  licenseId    String?
+  // SLA
+  slaResponseHours Int   @default(8)  // first response target
+  slaResolveHours  Int   @default(48) // resolution target
+  slaRespondedAt   DateTime?
+  slaResolvedAt    DateTime?
+  // AI
+  aiSummary    String?  // LLM-generated summary of the conversation
+  // assignee
+  assignee     String?
+  createdAt    DateTime @default(now())
+  updatedAt    DateTime @updatedAt
+  messages     TicketMessage[]
+}
+
+model TicketMessage {
+  id        String   @id @default(cuid())
+  ticketId  String
+  ticket    Ticket   @relation(fields: [ticketId], references: [id])
+  fromType  String   // customer|staff|system
+  fromName  String
+  body      String
+  createdAt DateTime @default(now())
+}
+
+// ---------------------------------------------------------------------------
+// Estimates / Angebote (PRD §6.5 sales-docs — quotes that convert to invoice)
+// ---------------------------------------------------------------------------
+
+model Estimate {
+  id          String   @id @default(cuid())
+  number      String   @unique // gapless, e.g. AN-2026-0001
+  companyId   String
+  dealId      String?  // originating deal
+  projectId   String?  // creates project when accepted
+  subject     String
+  status      String   @default("draft") // draft|sent|accepted|rejected|expired
+  validUntil  DateTime?
+  issueDate   DateTime @default(now())
+  acceptedAt  DateTime?
+  acceptedBy  String?
+  notes       String?
+  netCents    Int      @default(0)
+  taxBp       Int      @default(1900)
+  grossCents  Int      @default(0)
+  // AI
+  aiDraftFromBrief String?  // flag: was this drafted from a brief via AI
+  createdAt   DateTime @default(now())
+  updatedAt   DateTime @updatedAt
+  lines       EstimateLine[]
+}
+
+model EstimateLine {
+  id          String   @id @default(cuid())
+  estimateId  String
+  estimate    Estimate @relation(fields: [estimateId], references: [id])
+  description String
+  quantity    Int      @default(1)
+  unitCents   Int
+  totalCents  Int
+}
+
+